Outcomes
Recent five-year outcomes
Kim, J. and Lim, C., "Data-Driven Service Benchmarking: Leveraging Customer Review Data for Informed Decision-Making and Continuous Improvement," Under Review, 2023.
Shin, J., Lee, D., Kim, J., Lim, C. and Choi, B., "Dissatisfaction-considered Waiting Time Prediction for Outpatients with Interpretable Machine Learning," Under Review, 2023.
Kim, K., Shin, J., Seo, H., Lim, C. and Kim, K., "Index Development Framework for Data-driven Personal Behavior Scoring in Smart Services," Under Review, 2023.
Shin, J., Joung, J., and Lim, C., "Determining Directions of Service Quality Management using Online Review Mining with Interpretable Machine Learning," Under Review, 2023.
Cho, H., Kim, K., Yoon, K., Chun, J., Kim, J., Lee, K., Lee, J., Lim, C., "MMP Net: A Feed Forward Neural Network Model with Sequential Inputs to Represent Continuous Multistage Manufacturing Processes without Intermediate Outputs," Under Minor Revision, 2023.
Kim, Y., Lim, C., Lee, J., Kim, S., Kim, S. and Seo, D., "Chemistry-informed Machine Learning: Using Chemical Property Features to Improve the Performance of Gas Classification," Chemometrics and Intelligent Laboratory Systems, Vol. 237, 104808, 2023. Article
Kim, M., Lim, C., Hsuan, J., "From Technology Enablers to Circular Economy: Data-Driven Understanding of the Overview of Servitization and Product–Service System in Industry 4.0," Computers in Industry, Vol. 148, 103908, 2023. Article
Seo, H., Shin, J., Kim, K., Lim, C. and Bae, J., "Driving Risk Assessment using Nonnegative Matrix Factorization with Driving Behavior Records," IEEE Transactions on Intelligent Transportation Systems, Vol. 23, No. 11, 20398-20412, 2022. Article
Shin, J., Lee, C., Lim, C., Shin, Y. and Lim, J., "Recommendation in Offline Stores: A Gamification Approach for Learning the Spatiotemporal Representation of Indoor Shopping," 28th ACM SIGKDD International Conference on Knowledge Discovery & Data Mining (KDD), August 14 - 18, 2022. Article
Kim, S., Jeong, S., Lee, C., Kim, J., Kim, Y., Lim, C. and Jung, M., "Toward the Diet Planning with Artificial Intelligence for Children with Food Allergies," European Academy of Allergy and Clinical Immunology (EAACI) Congress 2022, July 1 - 3, 2022. Poster
Lee, C., Kim, S., Kim, J., Lim, C. and Jung, M., "Challenges of Diet Planning for Children using Artificial intelligence," Nutrition Research and Practice, Vol. 16, No. 6, 801-812, 2022. Article
Oh, Y., Lim, C., Lee, J., Kim, S. and Kim, S., "Multichannel Convolutional Neural Network for Gas Mixture Classification," Annals of Operations Research, Online First, 2022. Article
Kim, S., Kim, H., Lee, E., Lim, C. and Lee, J., "Risk Score-embedded Deep Learning for Biological Age Estimation: Development and Validation," Information Sciences, Vol. 586, 628-643, 2022. Article
Lim, C. and Kim, K., "스마트시티에 대한 통합적 이해의 시도 : 기계와 인간의 협업," 문명과 경계, Vol. 4, 219-255, 2021. Article
Lee, C., Kim, S., Jeong, S., Kim, J., Kim, Y., Lim, C. and Jung, M., "MIND Dataset for Diet Planning and Dietary Healthcare with Machine Learning: Dataset Creation using Combinatorial Optimization and Controllable Generation with Domain Experts," 35th Conference on Neural Information Processing Systems (NeurIPS) Datasets and Benchmarks Track, December 6 - 14, 2021. Article, Poster
Lim, C., Kim, J. and Cho, G., "Understanding the Linkages of Smart-city Technologies and Applications: Key Lessons from a Text Mining Approach and a Call for Future Research," Technological Forecasting & Social Change, Vol. 170, 120893, 2021. Article
Lee, C., Kim, S., Lim, C., Kim, J., Kim, Y. and Jung, M., "Diet Planning with Machine Learning: Teacher-forced REINFORCE for Composition Compliance with Nutrition Enhancement," 27th ACM SIGKDD International Conference on Knowledge Discovery & Data Mining (KDD), August 14 - 18, 2021. Article, Presentation
Lee, C., Kim, S., Kim, J., Lim, C. and Jung, M., "Human- or Artificial Intelligence-designed Diets: Which Do You Prefer for Your Children?," 2021 AAAAI Virtual Annual Meeting, February 26 - March 1, 2021. Poster
Kim, J. and Lim, C., "Customer Complaints Monitoring with Customer Review Data Analytics: An Integrated Method of Sentiment And Statistical Process Control Analyses," Advanced Engineering Informatics, Vol. 49, 101304, 2021. Article
Lee, C. and Lim, C., "From Technological Development to Social Advance: A Review of Industry 4.0 through Machine Learning," Technological Forecasting & Social Change, Vol. 167, 120653, 2021. Article
Breidbach, C., Keating, B. and Lim, C. (All authors contributed equally to the publication and have been listed in alphabetical order), "Fintech: Research Directions to Explore the Digital Transformation of Financial Service Systems," Journal of Service Theory and Practice, Vol. 30, No. 1, 79-102, 2020. Article
Ryu, D., Lim, C. and Kim, K., "Development of a Service Blueprint for the Online-to-Offline Integration in Service," Journal of Retailing and Consumer Services, Vol. 54, 101944, 2020. Article
Lim, C., Kim, M., Kim, K., Kim, K. and Maglio, P., "Customer Process Management: A Framework for Using Customer-related Data to Create Customer Value," Journal of Service Management, Vol. 30, No. 1, 105-131, 2019. Article
Lim, C., Kim, K., Kim, M. and Kim, K., "Multi-Factor Service Design: Identification and Consideration of Multiple Factors of the Service in its Design Process," Service Business, Vol. 13, No. 1, 51-74, 2019. Article
Lim, C. and Maglio, P., "Data-driven Understanding of Smart Service Systems through Text Mining," Service Science, Vol. 10, No. 2, 154-180, 2018. Article
Lim, C., Kim, M., Heo, J. and Kim, K., "Design of Informatics-based Services in Manufacturing Industries: Case Studies Using Large Vehicle-related Databases," Journal of Intelligent Manufacturing, Vol. 29, No. 3, 497-508, 2018. Article
Lim, C., Kim, K. and Maglio, P., “Smart Cities with Big Data: Reference Models, Challenges, and Considerations,” Cities, Vol. 82, 86-99, 2018. Article
Lim, C., Kim, K., Kim, M., Heo, J., Kim, K. and Maglio, P., "From Data to Value: A Nine-factor Framework for Data-based Value Creation in Information-intensive Services," International Journal of Information Management, Vol. 39, 121-135, 2018. Article
Lim, C., Kim, M., Kim, K., Kim, K. and Maglio, P., "Using Data to Advance Service: Managerial Issues and Theoretical Implications from Action Research," Journal of Service Theory and Practice, Vol. 28, No. 1, 99-128, 2018. Article
Kim, K., Kim, K., Lim, C. and Heo, J., "Development of a Lifelogs-based Daily Wellness Score to Advance a Smart Wellness Service," Service Science, Vol. 10, No. 4, 408-422, 2018. Article
Lee, C., Lee, G. and Lim, C., "Toward a Context-aware Serendipitous Recommendation System," Proceedings of 2018 INFORMS International Conference on Service Science, Phoenix, Arizona, USA, November 3, 2018. Article
Kim, M., Lim, C., Lee, C., Kim, K., Park, Y. and Choi, S., "Approach to Service Design Based on Customer Behavior Data: A Case Study on Eco-driving Service Design Using Bus Drivers’ Behavior Data," Service Business, Vol. 12, No. 1, 203-227, 2018. Article
Kim, M., Lim, C. and Kim, K., "A Data-Driven Approach To Designing New Services For Vehicle Operations Management," International Journal of Industrial Engineering, Vol. 25, No. 5, 604-619, 2018. Article
Breidbach, C., Choi, S., Ellway, B., Keating, B., Kormusheva, K., Kowalkowski, C., Lim, C. and Maglio, P. (All authors contributed equally to the publication and have been listed in alphabetical order), "Operating without operations: How is technology changing the role of the firm?" Journal of Service Management, Vol. 29, No. 5, 809-833, 2018. Article
Kim, K., Lim, C., Kim, K., Kang, S., You, H., Jun, C., Shin, S., Choo, D. and Kim, J., "Development of Service Concepts that Utilize Health-related Data: A Case Study with the National Health Insurance Service of South Korea," IISE Transactions on Healthcare Systems Engineering, Vol. 8, No. 4, 237-249, 2018. Article
Lim, C. and Kim, K., "Experience Design Board: A Tool for Visualizing and Designing Experience-centric Service Delivery Processes," Journal of Retailing and Consumer Services, Vol. 45, 142-151, 2018. Article
Awards and Honors
Lim, C., 2022 UNIST Outstanding Faculty Award (Industry-University Collaboration), UNIST, Received on March, 2023.
Lim, C., Kim, K. and Maglio, P., 2021 Most Cited Award in Cities, “Smart Cities with Big Data: Reference Models, Challenges, and Considerations,” awarded to the most cited research articles by 2021 among the articles published in 2018, Received on November 24, 2021.
Lim, C., 2020 UNIST Outstanding Faculty Award (Research), UNIST, Received on March, 2021.
Lim, C., Kim, M., Kim, K., Kim, K. and Maglio, P., "Using Data to Advance Service: Managerial Issues and Theoretical Implications from Action Research," Best Paper in 2018, Journal of Service Theory and Practice, Karlstad, Sweden, Received on June 12, 2019.
Lim, C., 2018 UNIST Outstanding Faculty Award (Education), UNIST, Received on March, 2019.
Lim, C. and Lee, C., "Data-driven Understanding of Industry 4.0 through Text Mining," Best Work of the KIST CRPC Fellowship, Award from the Minister of Science and ICT, Seoul, Korea, Received on November 21, 2018.
Lim, C. and Maglio, P., "Data-driven Understanding of Smart Service Systems through Text Mining," Finalist, INFORMS Service Science Cluster Best Paper Competition, Houston, TX, USA, Received on October 23, 2017.
Lim, C. and Maglio, P., "Toward a Unified Model of Service Systems," Highly Commended Award, International Research Symposium in Service Management, Seoul, Korea, Received on August 1, 2017.
Kim, K., Kim, K., Lim, C., Heo, J., Lee, D., and Kim, M. "Analysis of Quality Attributes in an mHealth Behavior Monitoring Service for College Students," Best Student Paper, International Research Conference on Systems Engineering and Management Science, Xian, China, Received on April 21, 2017.
Lim, C., Maglio, P., Kim, M., Kim, K. and Kim, K., "Data-driven Customer Process Management: A New Paradigm for Co-Creating Value with Customer Data," Best Paper, AMA SERVSIG, Maastricht, The Netherlands, Received on June 17-19, 2016.
Kim, M., Lim, C., Lee, C., Kim, K., Jeon, J. and Park, Y., "Identifying Service Opportunities for Enhancing the Driving Safety of Buses: A Data-driven Approach," Best Student Paper, International Research Conference on Systems Engineering and Management Science, 2015.
Kim, K., Lim, C., Lee, J., Lee, D., Hong, Y. and Park, K., "Ideation Support System for Product-Service System Development," Best Paper, Asia Pacific Industrial Engineering & Management Systems, Kitakyushu, Japan, Received on December 14-16, 2009.