Outcomes

Journal Papers and Selected Conference Papers

Joung, J. and Lim, C., "Online Review Mining with Interpretable Machine Learning: A Case Study on Global Importance Estimation of Hotel Service Features in Singapore," 2021.

Lee, C., Kim, S., Kim, J., Lim, C. and Jung, M., "Human- or Artificial Intelligence-designed Diets: Which Do You Prefer for Your Children?," 2021.

Lee, C.Kim, S., Lim, C., Kim, J., Kim, Y. and Jung, M., "Diet Planning with Machine Learning: Teacher-forced REINFORCE for Composition Compliance with Nutrition Enhancement," 2021.

Kim, K., Cho, H., Yoon, K., Lee, J., Lim, C., Chun, J. and Kim, D., "MMP Net: The Neural Network for Multi-Stage Manufacturing Process," 2021.

Seo, H.Shin, J.Kim, K.Lim, C. and Bae, J., "Driving Risk Assessment using Nonnegative Matrix Factorization with Driving Behavior Records," 2021.

Kim, K., Shin, J., Seo, H., Lim, C. and Kim, K., "Index Development Framework for Transforming Personal Behavior Data into Monitoring Information," 2021.

Kim, S., Kim, J., Cho, H. and Lim, C., "Port Logistics Prediction with Machine Learning A Study on Container Terminal Traffic Prediction using a Cascade Forest," 2021.

Kim, J. and Lim, C., "Customer-oriented Service Benchmarking: A Data-driven Approach," 2021.

Lim, C., Kim, J. and Cho, G., "State of the Art in Smart Cities: A Text Mining Approach," 2021.

Kim, J. and Lim, C., "Customer Complaints Monitoring with Customer Review Data Analytics: An Integrated Method of Sentiment And Statistical Process Control Analyses," 2021.

Lee, C. and Lim, C., "From Technological Development to Social Advance: A Review of Industry 4.0 through Machine Learning," Technological Forecasting & Social Change, Vol. 167, 120653, 2021. Link

Breidbach, C., Keating, B. and Lim, C. (All authors contributed equally to the publication and have been listed in alphabetical order), "Fintech: Research Directions to Explore the Digital Transformation of Financial Service Systems," Journal of Service Theory and Practice, Vol. 30, No. 1, 79-102, 2020. Link

Ryu, D., Lim, C. and Kim, K., "Development of a Service Blueprint for the Online-to-Offline Integration in Service," Journal of Retailing and Consumer Services, Vol. 54, 101944, 2020. Link

Lim, C., Kim, M., Kim, K., Kim, K. and Maglio, P., "Customer Process Management: A Framework for Using Customer-related Data to Create Customer Value," Journal of Service Management, Vol. 30, No. 1, 105-131, 2019. Link

Lim, C., Kim, K., Kim, M. and Kim, K., "Multi-Factor Service Design: Identification and Consideration of Multiple Factors of the Service in its Design Process," Service Business, Vol. 13, No. 1, 51-74, 2019. Link

Lim, C. and Maglio, P., "Data-driven Understanding of Smart Service Systems through Text Mining," Service Science, Vol. 10, No. 2, 154-180, 2018. Link

Lim, C., Kim, M., Heo, J. and Kim, K., "Design of Informatics-based Services in Manufacturing Industries: Case Studies Using Large Vehicle-related Databases," Journal of Intelligent Manufacturing, Vol. 29, No. 3, 497-508, 2018. Link

Lim, C., Kim, K. and Maglio, P., “Smart Cities with Big Data: Reference Models, Challenges, and Considerations,” Cities, Vol. 82, 86-99, 2018. Link

Lim, C., Kim, K., Kim, M., Heo, J., Kim, K. and Maglio, P., "From Data to Value: A Nine-factor Framework for Data-based Value Creation in Information-intensive Services," International Journal of Information Management, Vol. 39, 121-135, 2018. Link

Lim, C., Kim, M., Kim, K., Kim, K. and Maglio, P., "Using Data to Advance Service: Managerial Issues and Theoretical Implications from Action Research," Journal of Service Theory and Practice, Vol. 28, No. 1, 99-128, 2018. Link

Kim, K., Kim, K., Lim, C. and Heo, J., "Development of a Lifelogs-based Daily Wellness Score to Advance a Smart Wellness Service," Service Science, Vol. 10, No. 4, 408-422, 2018. Link

Lee, C., Lee, G. and Lim, C., "Toward a Context-aware Serendipitous Recommendation System," Proceedings of 2018 INFORMS International Conference on Service Science, Phoenix, Arizona, USA, November 3, 2018. Link

Kim, M., Lim, C., Lee, C., Kim, K., Park, Y. and Choi, S., "Approach to Service Design Based on Customer Behavior Data: A Case Study on Eco-driving Service Design Using Bus Drivers’ Behavior Data," Service Business, Vol. 12, No. 1, 203-227, 2018. Link

Kim, M., Lim, C. and Kim, K., "A Data-Driven Approach To Designing New Services For Vehicle Operations Management," International Journal of Industrial Engineering, Vol. 25, No. 5, 604-619, 2018. Link

Breidbach, C., Choi, S., Ellway, B., Keating, B., Kormusheva, K., Kowalkowski, C., Lim, C. and Maglio, P. (All authors contributed equally to the publication and have been listed in alphabetical order), "Operating without operations: How is technology changing the role of the firm?" Journal of Service Management, Vol. 29, No. 5, 809-833, 2018. Link

Kim, K., Lim, C., Kim, K., Kang, S., You, H., Jun, C., Shin, S., Choo, D. and Kim, J., "Development of Service Concepts that Utilize Health-related Data: A Case Study with the National Health Insurance Service of South Korea," IISE Transactions on Healthcare Systems Engineering, Vol. 8, No. 4, 237-249, 2018. Link

Lim, C. and Kim, K., "Experience Design Board: A Tool for Visualizing and Designing Experience-centric Service Delivery Processes," Journal of Retailing and Consumer Services, Vol. 45, 142-151, 2018. Link

Heo, J., Lim, C. and Kim, K., "A Customer-oriented Model of Product-Service System Lifecycle," International Journal of Product Lifecycle Management, Vol. 11, No. 4, 350-367, 2018. Link

Lim, J., Choi, S., Lim, C. and Kim, K., "SAO-based Semantic Mining of Patents for Semi-automatic Construction of a Customer Job Map," Sustainability, Vol. 9, No. 8, 1386, 2017. Link

Heo, J., Lim, C. and Kim, K., "Scales for Measuring Mobile Service Quality (m-SQ):  A Literature Review and Identification of Key Dimensions," International Journal of Services and Operations Management, Vol. 27, No. 4, 2017. Link

Lim, C., Maglio, P., Kim, K., Kim, M. and Kim, K., "Toward Smarter Service Systems through Service-oriented Data Analytics," Proceedings of 2016 IEEE International Conference on Industrial Informatics, Poitiers, France, July 18-21, 2016. Link

Kim, M., Lim, C., Lee, C., Kim, K., Jeon, J. and Park, Y., "Data-driven Approach to New Service Concept Design," Proceedings of IESS 2016, Bucharest, Romania, May 25-27, 2016. Link

Kim, K., Lim, C., Heo, J., Lee, D., Hong, Y. and Park, K., "An Evaluation Scheme for Product-Service System Models: Development of Evaluation Criteria and Case Studies," Service Business, Vol. 10, No. 3, 507-530, 2016. Link

Maglio, P. and Lim, C., "Innovation and Big Data in Smart Service Systems," Journal of Innovation Management, Vol. 4, No. 1, 11-21, 2016. Link

Lim, C., Kim, M., Heo, J. and Kim, K., "A Conceptual Framework for Designing Informatics-based Services in Manufacturing Industries," Procedia CIRP, Vol. 30, 72-77, Saint-Etienne, France, May 21-22, 2015. Link

Lim, C. and Kim, K., "IT-enabled Information-Intensive Services," IT Professional, Vol. 17, No. 2, 26-32, 2015. Link

Kim, M., Lim, C., Lee, C., Kim, K., Jun, J. and Park, Y., "Identifying Service Opportunities for Enhancing Driving Safety of Intra-City Buses based on Driving Behavior Analysis," Journal of Korean Institute of Industrial Engineers, Vol. 41, No. 5, 499-510, 2015. Link

Lim, C. and Kim, K., "Information Service Blueprint: A Service Blueprinting Framework for Information-Intensive Services," Service Science, Vol. 6, No. 4, 296-312, 2014. Link

Lim, C., Kim, K., Hong, Y. and Park. K., "PSS Board: A Structured Tool for Product-Service System Process Visualization," Journal of Cleaner Production, Vol. 37, 42-53, 2012. Link

Kim, K., Lim, C., Lee, D., Lee, J., Hong, Y. and Park. K., "A Concept Generation Support System for Product-Service System Development," Service Science, Vol. 4, No. 4, 349-364, 2012. Link

Kim, K., Hong, Y., Park, K., Lim, C., Heo, J., Kang, C., Baek, M. and Park, G., "Product-Service System: Current Status and Research Issues," Journal of Korean Institute of Industrial Engineers, Vol. 37, No. 3, 234-247, 2011. Link

 

Awards

Lim, C., "2020 UNIST Outstanding Faculty Award (Research)," UNIST, Received on March 5, 2021.

Lim, C., Kim, M., Kim, K., Kim, K. and Maglio, P., "Using Data to Advance Service: Managerial Issues and Theoretical Implications from Action Research," Best Paper in 2018, Journal of Service Theory and Practice, Karlstad, Sweden, Received on June 12, 2019.

Lim, C., "2018 UNIST Outstanding Faculty Award (Education)," UNIST, Received on March 25, 2019.

Lim, C. and Lee, C., "Data-driven Understanding of Industry 4.0 through Text Mining," Best Work of the KIST CRPC Fellowship, Award from the Minister of Science and ICT, Seoul, Korea, Received on November 21, 2018.

Lim, C. and Maglio, P., "Data-driven Understanding of Smart Service Systems through Text Mining," Finalist, INFORMS Service Science Cluster Best Paper Competition, Houston, TX, USA, Received on October 23, 2017.

Lim, C. and Maglio, P., "Toward a Unified Model of Service Systems," Highly Commended Award, International Research Symposium in Service Management, Seoul, Korea, Received on August 1, 2017.

Kim, K., Kim, K., Lim, C., Heo, J., Lee, D., and Kim, M. "Analysis of Quality Attributes in an mHealth Behavior Monitoring Service for College Students," Best Student Paper, International Research Conference on Systems Engineering and Management Science, Xian, China, Received on April 21, 2017.

Lim, C., Maglio, P., Kim, M., Kim, K. and Kim, K., "Data-driven Customer Process Management: A New Paradigm for Co-Creating Value with Customer Data," Best Paper, AMA SERVSIG, Maastricht, The Netherlands, Received on June 17-19, 2016.

Kim, M., Lim, C., Lee, C., Kim, K., Jeon, J. and Park, Y., "Identifying Service Opportunities for Enhancing the Driving Safety of Buses: A Data-driven Approach," Best Student Paper, International Research Conference on Systems Engineering and Management Science, 2015.

Kim, K., Lim, C., Lee, J., Lee, D., Hong, Y. and Park, K., "Ideation Support System for Product-Service System Development," Best Paper, Asia Pacific Industrial Engineering & Management Systems, Kitakyushu, Japan, Received on December 14-16, 2009.